Refunds & Returns

Something wrong?We will make it right.

We sell fresh, perishable food, so this policy is built around food safety and hygiene — while making sure you are fully looked after if there is a genuine problem with your order.

Last updated: July 2026

✓ We will refund or replace

  • Damaged in transit — the package or product was damaged during delivery.
  • Wrong item received — you received a product different from what you ordered.
  • Missing item — an item from your order was not included.
  • Quality issue — the product was spoiled, infested or below the standard you rightly expect.

✗ We cannot accept

  • Products opened, used or partially consumed, unless there is a genuine quality issue.
  • Requests raised more than 48 hours after delivery.
  • Change of mind after the order has been delivered.
  • Issues caused by improper storage after delivery.

Our commitment

Every order is cleaned, checked and freshly packed before it leaves our Nelamangala unit. If your order arrives damaged, incorrect, or with a genuine quality issue, we will make it right with a replacement or refund.

The 48-hour window

Contact us within 48 hours of delivery.
Send your order number along with clear photographs of the product, the batch and best-before details on the pack, and the outer packaging. This helps us investigate quickly and improve.

Natural variation is not a defect

Our grains are unpolished, our flours are stone-ground in small batches, and products like jaggery are unrefined. Natural differences in colour, size, texture and aroma from one batch to the next are normal signs of authentic, minimally processed food — not a defect, and not grounds for a return.

Storage after delivery

Please store products in a cool, dry, airtight place away from moisture and sunlight. Spoilage caused by improper storage after delivery is not covered by this policy.

Cancellations

You may request to cancel your order before it has been dispatched by contacting us as soon as possible. Once an order has been packed and handed to our courier, it can no longer be cancelled — but it may still qualify under the conditions above if there is a problem on delivery.

How refunds are processed

1

You contact us

Within 48 hours of delivery, with your order number and photographs.

2

We verify

We review your request and investigate what went wrong.

3

You choose

We offer either a replacement or a refund, whichever suits you.

4

Refund issued

To your original payment method, typically within 7–10 business days.

The exact timing depends on your bank or payment provider. We will keep you informed by email or phone throughout.

Related policies

For delivery timelines, shipping charges and COD availability, see our Shipping Policy. For the full terms of sale, see our Terms & Conditions.

Need help with an order?

Contact us with your order number and we will get it sorted. A real person will answer.

Emailsridhar@krishroyalorganics.com
Phone99726 40899
UnitNelamangala, Karnataka, India