Shipping Policy
Packed fresh.Delivered across Bengaluru.
We mill and pack in small batches, so your order leaves our Nelamangala unit fresh rather than off a warehouse shelf. Online orders are currently delivered within Bengaluru only. Here is exactly what to expect after you place one.
Where we deliver
Online orders are delivered within Bengaluru. If your delivery address is outside Bengaluru, we are not able to service it at present — checkout will tell you before you pay rather than after. We would rather say no upfront than take your money and disappoint you.
Placing a bulk, wholesale or overseas order? Those are handled separately by our exports and wholesale desk, which is not limited to Bengaluru — see the Exports page or write to us directly.
Shipping charges
| Order value | Shipping |
|---|---|
| ₹999 and above | Free |
| Below ₹999 | Flat ₹100 |
The charge is calculated and displayed at checkout before you pay — there is nothing added afterwards. Individual products or promotions may carry their own free-shipping offers, and those will be stated on the product page.
Payment & cash on delivery
Cash on delivery is available on orders delivered within Bengaluru, which is our full serviceable area.
All prepaid methods — UPI, cards, net banking and wallets — work as normal.
Order processing
- Orders are processed within 1–3 business days of payment confirmation.
- We do not process, ship or deliver on Sundays or public holidays.
- During festival periods, promotions or unforeseen disruptions, processing may take slightly longer. If your order is affected, we will tell you rather than let you wonder.
Delivery timelines
| Stage | Estimated time |
|---|---|
| Processing & dispatch — from payment confirmation | 1–3 business days |
| Delivery within Bengaluru — from dispatch | 2–5 business days |
These are estimates. Weather, courier delays and government restrictions can push them out, and we do not control any of them.
Tracking your order
Once your parcel is dispatched, you will receive a confirmation by email or message with tracking details where the courier provides them. If you have not heard from us within three business days of ordering, write to us — something has gone wrong and we want to know.
Delivery attempts & addresses
- Our courier partners will make multiple delivery attempts before returning a parcel.
- If delivery fails because of an incomplete address, an unreachable phone number, or nobody available to receive, re-delivery may attract an additional charge.
- Please double-check your address and phone number at checkout. Most delivery failures we see are a wrong digit in a pincode or phone number.
Damaged or missing items
For returns and refunds beyond damage in transit, see our Refund & Returns Policy.
Delays outside our control
We do everything we can to get your order to you on time, but we are not liable for delays caused by courier services, natural events, strikes, transport disruption or other circumstances beyond our control. If your order is stuck, contact us and we will chase it with the courier on your behalf.
Questions about a delivery?
Write or call. A real person will answer, and we would rather hear from you early than have you waiting.